Terms & Conditions
- The management reserves the right to refuse service to anyone without providing the reason to the customer in question.
- We do not accept any reservations until 4pm and we operate solely on a walk-in basis. For this reason, we cannot ever guarantee the availability of a table nor provide an exact wait time. We always have a member of staff managing the front of house so please wait for them to seat you.
- Maximum stay is 90 minutes during busy times.
- Whilst we are a dog friendly restaurant, we will only accommodate dogs if they will not cause any obstruction to our emergency procedures nor the safety of any other customer or member of staff. When we are at maximum capacity we may not be able to accommodate your dog, or you may incur a longer wait for a table so you may sit nearest the exit in case of an emergency evacuation. We would never intentionally discriminate nor make anyone feel unwelcome but unfortunately, this rule must also extend to service dogs to ensure the safety of all of our patrons. We apologise for any inconvenience caused.
- We can only accommodate a limited number of prams in the restaurant at any given time, so you may incur a longer wait time for a table if there are already families with infants dining when you arrive.
- When we are at maximum capacity, we may not be able accept tables with luggage, or who require additional furniture such as moving or adding tables and chairs, or providing a high chair for an infant. This is for the safety of all of our customers and staff, and in keeping with our emergency procedures. Any allowances made are at the discretion of the management, however we will never jeopardise the safety of anyone.
- For this same reason, we ask that if you have luggage you follow the advise of the staff regarding its storage, and that if you have an umbrella you put it in our umbrella stand by the door. Failure to comply with health and safety guidance provided by management may result in the refusal of service.
- Please always inform your server of any allergies before placing your order as not all ingredients can be listed and we cannot guarantee the total absence of allergens in our dishes. Detailed allergen information is available on request. Substitutions and changes to dishes will be subject to additional charges. The staff may make informed decisions to substitute menu items based upon availability so if there is anything you cannot, or do not want to have you must make service staff aware of this; this includes diet adaptations due to pregnancy.
- If a booking is made 3 hours prior to the arrival time you may receive a confirmation email, please note this is an automated system and customers should always call to confirm their same day bookings.
- We always strive to play music that all of our diverse clientele will enjoy, however we cannot always tailor the playlist to you. We play our music at a volume that is in keeping with the atmosphere we aim to create. We are a cafe and bar and are not able to change the music or volume to cater to a small number who may choose to have meetings or make calls in our establishment.
- Split payment are limited to maximum of 4 payments per table. Alternatively a service charge will be add if number is exceeded.
- Our licence does not permit smoking in our outdoor dining area.
- Dale Street Kitchen is lucky enough to have a licence to have live music performed at our venue. All music is in compliance with our licence and we ask that patrons and neighbours respect our decisions regarding this. However, out of respect to our neighbours, we do ask that additional noise is kept to a minimum, especially when leaving Dale Street Kitchen at nighttime. Disruptive or excessively loud behaviour in and around our venue may result in refusal of service or being asked to leave.